Jones emails vendors to request their COI, inform them of any gaps in their coverage, and let them know when they are compliant. This short guide will walk you through what email communication your vendors can expect to receive from Jones.

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COI Request Emails

When a vendor is invited to upload their COI on Jones, they'll receive a succession of emails requesting that they upload a COI to Jones.

The emails inform the vendor that you and your property need their COI and contain a link to the vendor COI upload portal. Once they click on the link, they'll be able to fill out basic information about their business, read through the relevant insurance requirements, and upload their COI. You can learn more about the vendor upload portal in this guide.

The succession of emails the vendor receives is as follows:

1. Initial COI request
2. Reminder 2 days later (if no COI is uploaded)
3. Reminder 3 days after the first reminder (if no COI is uploaded)
4. Final reminder 3 days after the second reminder (if no COI is uploaded)

• Both you and the compliance manager of the property will be copied on the final reminder and will need to follow up with the vendor from there.

Coverage Gap Emails

When vendors are missing coverages or other requirements, they will be marked as not compliant. At that point, the compliance manager for the property can decide to either waive the coverage gaps or request a new COI from the vendor. If a new COI is requested, the vendor will receive the following sequence of emails:

1. Initial gap notification
2. Reminder 2 days later (if no COI is uploaded)
3. Reminder 3 days after the first reminder (if no COI is uploaded)